tk288 Privacy Policy

Your Privacy at a Glance

The cards below summarise tk288's core privacy commitments. The full policy sections that follow are legally binding and should be read in their entirety.

Introduction

This Privacy Policy ("Policy") explains how tk288 ("we", "us", "the Platform") collects, uses, discloses, and safeguards personal information provided by users ("you", "Player") of the tk288 platform at tk288.pro. This Policy applies to all players registered on tk288 in Bangladesh and to all services made available through the platform, including sports betting, live casino, slots, and crash games.

By registering on tk288, making a deposit, placing a bet, or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use tk288.

Information We Collect

tk288 collects personal information when you register an account, make transactions, use the platform's games and features, or contact our support team. The categories of personal data we collect include the following:

• Identity data: your full name, date of birth, and national identification information provided during the KYC verification process.
• Contact data: your registered Bangladesh mobile number and, where provided, an email address.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (bKash wallet number, Nagad wallet number, bank account reference), and transaction amounts in BDT.
• Gaming data: your betting and gaming history, wager amounts, game selections, session durations, and bonus usage records.
• Technical data: your IP address, device type and model, operating system, browser type, mobile network operator (e.g. Grameenphone, Robi, Banglalink, Teletalk, Airtel), and session timestamps.
• Communication data: the content of support requests, live chat transcripts, and any correspondence you send to [email protected].

How We Use Your Information

tk288 uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with those listed here without first obtaining your explicit consent.

• Account creation and management: to register your account, verify your identity, process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh banks, and maintain your account in good standing.
• Service delivery: to provide access to sports betting, live casino, slots, crash games, and all other gaming products available on the platform.
• Compliance and fraud prevention: to meet our obligations under applicable law, including anti-money laundering (AML) requirements, to conduct KYC checks, and to detect and prevent fraudulent or suspicious activity.
• Responsible gaming: to monitor gaming behaviour, apply deposit limits and self-exclusion restrictions where requested, and identify potential problem gambling patterns in order to intervene appropriately.
• Customer support: to respond to your support requests, complaints, and queries submitted via live chat or email to [email protected].
• Marketing and promotions: to inform you about bonuses, promotional offers, and seasonal campaigns relevant to your play history — where you have not opted out of such communications.

Legal Basis for Processing

tk288 processes your personal data on one or more of the following legal bases, depending on the purpose of the processing:

• Contractual necessity: processing required to provide the services you have signed up for, including account management, payment processing, and game access.
• Legal obligation: processing required to comply with applicable law, including AML/KYC obligations, responsible gaming regulations, and any lawful request from a competent authority.
• Legitimate interests: processing conducted for fraud prevention, platform security, and improving the quality of our services, where such interests are not overridden by your privacy rights.
• Consent: for optional marketing communications and cookies beyond those strictly necessary for the platform to function. You may withdraw consent at any time by contacting [email protected].

Sharing Your Information

tk288 does not sell, rent, or trade your personal data to third parties. We may, however, share your data with carefully selected categories of third parties where doing so is necessary to operate the platform and comply with our obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum data necessary to authorise and process your deposit and withdrawal transactions.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other certified game studios receive anonymised or pseudonymised session identifiers necessary to deliver game content and record results.
• Regulatory and law enforcement authorities: we will disclose personal data to competent authorities where required by applicable law, court order, or official regulatory request.
• Technology and security service providers: hosting, infrastructure, fraud detection, and security audit partners operating under strict data processing agreements and confidentiality obligations.

All third-party service providers engaged by tk288 are contractually bound to use your personal data only for the specified purpose and in accordance with this Policy. tk288 remains responsible for ensuring that third-party processing meets appropriate data protection standards.

Cookies and Tracking Technologies

tk288 uses cookies and similar tracking technologies on tk288.pro to enable the platform to function correctly, to remember your session and preferences, and to understand how players interact with the site so we can improve the experience.

tk288 uses three categories of cookies. You may manage non-essential cookies through your browser settings; however, disabling essential cookies may prevent the platform from functioning correctly:

• Essential cookies: required for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core platform functionality.
• Analytical cookies: used to measure player activity patterns, page performance, and error rates so that tk288 can identify areas for improvement. Data collected is aggregated and not individually attributed.
• Preference cookies: used to remember your language setting, display preferences, and other choices you make while using the platform, so you do not need to re-enter them on each visit.

Data Security

tk288 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and intrusion detection and monitoring systems operating continuously on Bangladesh Standard Time (UTC+6).

Despite these measures, no data transmission over the internet can be guaranteed as completely secure. In the unlikely event of a data breach that materially affects your rights or freedoms, tk288 will notify affected players without undue delay in accordance with applicable notification requirements.

Data Retention

tk288 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal data governance policies. In general, account records and transaction histories are retained for a minimum of 5 years following account closure, in line with standard anti-money laundering record-keeping requirements applicable to online platforms operating in Bangladesh.

Where you request deletion of your account and associated data, tk288 will delete or anonymise all personal data that we are not required by law to retain, within a reasonable timeframe. Data that must be retained for legal or regulatory compliance will be isolated from active processing and held securely until the relevant retention period expires.

Your Privacy Rights

As a player on tk288, you have the following rights regarding your personal data. To exercise any of these rights, please contact [email protected] with your registered mobile number and a description of your request. tk288 will respond within a reasonable timeframe.

To exercise any of the rights listed above, please email [email protected] with the subject line "Privacy Request" and include your registered mobile number. tk288 will acknowledge your request promptly and respond in full within a reasonable timeframe. There is no charge for submitting a privacy rights request.

Children's Privacy

tk288 is strictly an adult platform. Registration and use of the platform is prohibited for any person under the age of 21. tk288 does not knowingly collect or process personal data from individuals under 21. If tk288 becomes aware that personal data has been collected from a person under 21 without appropriate consent, that data will be deleted immediately and the account will be permanently closed. If you believe that a person under 21 has registered on tk288, please contact [email protected] immediately so we can investigate and act without delay.

Third-Party Links and Integrations

tk288.pro may contain references to third-party game providers and payment processors whose services are integrated directly into the platform. These third parties operate their own privacy practices and are governed by their own privacy policies. tk288 is not responsible for the privacy practices of third-party game studios or payment processors. We recommend reviewing the privacy policies of any third-party service whose technology you interact with while using tk288, including Pragmatic Play, Evolution Gaming, bKash, and Nagad, where applicable.

Changes to This Privacy Policy

tk288 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. The updated Policy will be published at tk288.pro/privacy-policy and the "Last Updated" date at the top of this page will be revised accordingly. Where a change to this Policy materially affects how we process your data, we will notify you via your registered mobile number or email address before the change takes effect. Continued use of tk288 following the publication of a revised Policy constitutes your acceptance of the updated terms.